Shipping policy

Shipping Policy

At Noctellea, we aim to provide reliable and discreet delivery for all orders.

Please review our shipping policy below.

1. Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.

During peak seasons or promotional periods, processing times may be slightly longer.

Once your order has been processed, it will be prepared for shipment.

2. Shipping Time

Estimated delivery time:

5–10 business days

Total estimated delivery time:

6–13 business days (processing + shipping)

Delivery times may vary depending on:

  • Customer location

  • Local courier services

  • Customs or logistics delays

  • High-demand periods

Please note that delivery times are estimates and not guaranteed.

3. Shipping Costs

We offer:

Free Shipping on all orders

No additional shipping fees are charged at checkout.

4. Shipping Locations

We currently ship to countries within the European Union (EU).

Orders are shipped from EU-based fulfillment centers, depending on stock availability and logistics optimization.

5. Discreet Packaging

All orders are shipped in plain, discreet packaging.

No product descriptions or sensitive information are visible on the outside of the package.

Customer privacy and discretion are a priority.

6. Tracking Information

Once your order has shipped, you will receive a tracking number via email.

Tracking information may take 1–3 business days to update after shipment.

7. Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to:

  • Weather conditions

  • Courier delays

  • Customs inspections

  • High shipping volumes

We appreciate your patience in such cases.

8. Incorrect Address Information

Customers are responsible for entering correct shipping information.

If an incorrect address is provided:

  • We may not be able to change the address once the order has shipped

  • Additional shipping fees may apply

  • Refunds may be reduced to cover return costs

9. Lost or Missing Packages

If your package is delayed or missing, please contact us at:

Email: support@noctellea.com

We will assist in locating the shipment and resolving the issue.

Last updated: 2026