Refund policy

Refund Policy

At Noctellea, customer satisfaction is important to us. Please review our refund and return policy carefully before making a purchase.

1. Order Cancellation

Orders may be cancelled within 12 hours after purchase.

After this time, orders may already be processed or shipped and cannot be cancelled.

To request a cancellation, contact us at:

Email: support@noctellea.com

2. Returns

Due to the nature of our products, we accept returns only under specific conditions.

You may request a return if:

The item arrives damaged
The item arrives defective
The wrong item was delivered

We do not accept returns for:

Change of mind
Personal preference
Incorrect size selection
Used products
Opened or altered products

All return requests must be submitted within:

48 hours of delivery

3. Damaged or Defective Items

If your item arrives damaged or defective:

You must contact us within 48 hours of delivery and provide:

Clear photos of the product
Photos of the packaging
Description of the issue

After verification, we will offer:

A replacement product, or
A partial or full refund (depending on the issue)

4. Refund Processing

Once a refund is approved:

Refunds will be issued to the original payment method
Processing time may take 5–10 business days
Banks or payment providers may require additional time

5. Shipping Costs

Shipping costs are non-refundable unless:

The item is defective
The item was damaged during delivery
The wrong item was shipped

6. Order Refusal or Failed Delivery

If an order is refused by the customer or cannot be delivered due to incorrect address details provided by the customer:

Additional shipping fees may apply
Refunds may be reduced to cover return shipping costs

7. Non-Returnable Items

For hygiene and safety reasons, opened or used items cannot be returned.

All returned products must be:

Unused
In original packaging
In original condition

8. Contact Information

For all refund or return requests, contact: